Gift vouchers are a great choice for book lovers of all ages and provide them with the joy of choosing for themselves.
If you are unable to visit our shop, you can arrange purchase and postage of our Gift Vouchers by phone.
We offer two options:
We have a range of quality paper available if you need that book wrapped for a special occasion. Ask our friendly staff at the time of purchase, and we will gladly wrap your book.
From time to time we may ask for a gold coin donation for our wrapping service, with all proceeds going to an identified charity.
As it may not always be convenient for you to visit our shop, purchases may be made over the phone or via email, using a credit card. Postage charges will depend on the weight of the parcel and the destination.
To thank our regular customers for their loyalty, we have a loyalty program: Friends of Farrells (FoFs).
It is very simple to join. You may like to request a membership form when you are next in the shop, and a staff member will happily go through the parameters with you!
Once you have registered, there are no cards to lose as we simply ask that you provide your phone number at the beginning of a purchase.
If you are unable to visit we can arrange to post a form and answer queries over the phone.
Please note that loyalty points will accumulate for online purchases providing contact details are up to date, but points cannot currently be redeemed against online purchases.
Please choose carefully as we do not give refunds for change of mind or making a wrong decision.
A refund will only be offered if goods are faulty, have been wrongly described or are different from a sample shown to you.
If this is the case AND you have a receipt showing valid proof of purchase, you may choose between a refund, exchange or credit voucher.
If you change your mind about an item or have provided a gift to someone who wishes to exchange it, each of the following requirements must be met:
Purchases made between 28 October and 24 December 2020 may be exchanged until 31 January 2021.
Receipts must be presented for any exchange and all other requirements in our regular Exchange Policy must still be met.
If you require an additional copy of your receipt for multiple gift recipients in one transaction, please ask staff.